Shipping Protection by Route

 We offer 2-3 business days processing time on all orders. All domestic US orders are processed and shipped with USPS or 2-day Priority Mail, USPS First Class Mail or FedEx Home Delivery, UPS Ground, UPS Second Day Air Services.Please note, wholesale discounted orders cannot be expedited or shipped with expedited service. Processing time for wholesale orders is 4-14 days. 

Please note: UPS Ground will not expedite your bulk order's processing time. 

 All International orders are shipped with DHL Express, FedEx International and UPS International. When your order ships, you will receive a shipping confirmation and tracking information. Tracking information is also accessible through your account. 

Shipping is free for orders over $35 within US only, Hawaii and Alaska are excluded from the free shipping.

Shipping costs for international orders are calculated at checkout page based on destination and carrier. Customers are responsible for import/duty fees during customs clearnace based on country.

We gladly accept cancellations  within 1 hour of purchase. 

If you need to cancel your order, we respectfully request to contact us requesting a cancellation within 1 hour of purchase.

Contact to support@thesulu.com

If you contact us when your order is dispatched, you can still return it for a full refund. Note, customer is responsible for return shipping fee.

if you are not entirely satisfied with your purchase, we're here to help.

RETURNS

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused or unopened in the original packaging. Your item needs to have the receipt or proof of purchase.

REFUNDS

Once we receive your item, we will inspect it and notify you that we received your returned item. We will immediately notify you on the status of your refund after inspecting item. If your return is approved, we will initiate your refund to your credit card( or original type of payment). You will receive the credit within 3-5 days depending on your card issuer's policy.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

WHAT IF PRODUCT WAS DAMAGED DURING TRANSIT?

If item was damaged during transit, you need to provide a proof of damage in a photo. We will guarantee 100% money back or a REPLACEMENT of original product after you sent us a proof of damage with our shipping label.

CONTACT US

If you have any other questions please feel free to contact us using this link.

Safe packaging materials play a crucial role in preserving the integrity and safety of products during transit and storage. These materials help protect items from physical damage, contamination, and environmental factors such as moisture, temperature changes, and exposure to light. Utilizing safe packaging not only ensures that consumers receive products in optimal condition but also helps maintain our customer’strust for quality and reliability.

At our company, we prioritize the safety and quality of our packaging materials. We utilize FDA-approved, food-grade HDPE plastic bottles that are completely BPA-free, ensuring a safe and durable solution for long-term liquid storage. In addition to our robust plastic options, we also offer glass and aluminum bottles specifically designed for specialty oils and essential oils. These materials are chosen not only for their ability to preserve the purity and efficacy of the oils but also for their eco-friendly properties. Our commitment to quality packaging ensures that your products remain safe, effective, and environmentally responsible.